Ruling
Found for the Casino - MrJames Casino inform us that this player played with a No Deposit Bonus that carried a maximum win term.
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Player's Complaint
I played and lost 4,000 € when they told me I had gone against betting rules re bonus . I played completed my wager requirements and won 1000€ withdrew on 1/10/19 they delayed saying I had again breached bonus but I fought they approved my withdrawal on the 22/10 but funds still haven’t arrived. I have lost my Dad in the middle of this and this is causing me huge distress
4 Responses
Hi tyson777 - welcome to ThePOGG.com!
As a UK citizen you should only be playing with operators that hold a UKGC license. Slottica do not hold a UKGC license and as such are breaking UK law by accepting your custom.
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
Thanks,
ThePOGG
Hi tyson777,
Was the bonus in question a No Deposit Bonus?
Thanks,
ThePOGG
Hi tyson777,
I'm following-up on the above?
Thanks,
ThePOGG
Mr James Casino Bingo
Hi tyson777,
If we haven't heard from you by Friday the 6th of December I'll assume you no longer require our assistance with this issue and close this complaint.
Thanks,
ThePOGG
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